Below are a few frequently asked questions.


How do you ship your packages?

Salt & Shea is currently offering FREE SHIPPING on all orders $75.00 or more. Shipping is calculated by weight and all packages are shipped First Class or Priority Mail via USPS. All orders include tracking information provided to you via email. 

What is your Return Policy?

Unfortunately, due to the nature of our products we cannot accept returns. Exchanges will be granted on unopened, and unused items within 7 days of purchase. If there is a particular concern about a product you ordered, or if a product was damaged in shipping, please email Jaymer@saltandshea.com and she will be happy to address any issues or concerns you may have. 

Can I purchase a gift card to your store?

Yes! Our gift cards are available for purchase on our website 

I am worried about harsh chemicals and toxic ingredients, whats in your products? 

We hear your concern and believe in simple, natural, and effective beauty solutions. Each item is handmade from scratch, in small batches without the use of Toxic Chemicals such as: Parabens, Phthalates, Sulfates, SLS, Petroleum, Gluten, and other harsh skin irritants. 
Salt & Shea is proud to be Palm Oil Free, Cruelty and Animal Testing Free. 


How long do your soaps last? Do they lather?

All of our soaps are best used within one year of purchase and are best stored in a dry space with some air flow. Our tried and true cold process soap recipe has been carefully formulated and cured to produce a long-lasting hard bar of soap with lots of lather and bubbles!